Returns, Refunds & Claims Policy

At 2DayBanners.com, we want you to receive your order on time and in the condition you expected. Because most of our products are custom printed specifically for each customer, our return policy is different from that of a retailer selling standard, off-the-shelf merchandise.

Please review the information below for damaged, defective, incorrect, late, or unwanted custom-printed orders.

Return & Claim Window

Please contact TwoDayBanners.com within 7 calendar days of receiving your order if:

• Your order arrives damaged
• Your order contains a printing or manufacturing defect
• You received the wrong product
• Your order is missing items or quantities
• There is another production or fulfillment error

Please include your order number and a description of the problem. Photos of the product, packaging, shipping damage, or other relevant details may be requested so we can evaluate and resolve the issue quickly.

Damaged Orders

If your order arrives damaged during shipping, please contact us within  7 calendar days of delivery.

Whenever possible, please send us photographs clearly showing the damage. In most cases, we can verify shipping damage from photographs without requiring you to wait for the damaged product to be returned.

For a verified damaged order, we can arrange an expedited replacement at no additional cost.

If you prefer not to receive a replacement, you may request to return the damaged merchandise for a refund. If a return is required, 2DayBanners.com will provide return instructions and will cover the return shipping cost for an approved damaged-order claim.

Orders That Arrive After the Required Delivery Date

We understand that many banners and signs are ordered for a specific event or deadline.

If your order arrives after the delivery date shown or agreed upon for your order because of a shipping carrier delay, and the product is no longer useful to you because the required date has passed, you may refuse the shipment or mark the unopened package:

RETURN TO SENDER

Please contact us and let us know that the shipment missed its required delivery date.

Once the carrier's tracking information confirms that the package has been refused or is being returned to sender, we will issue a full refund of the order, including the original shipping charges.

You do not need to pay return shipping charges on a package that is properly refused and returned to sender.

This provision applies when the shipment arrives after the required delivery date due to a carrier shipping delay.

Printing, Manufacturing or Quality Issues

If you believe your product has a printing, finishing, manufacturing, or other quality-control defect, please contact us within 7 calendar days of receiving the order.

Please provide photographs or other information that clearly shows the issue.

Depending on the nature of the claim, we may request that the product be returned to us for inspection. If a return is required, we will provide return instructions.

Products requested for inspection must be shipped back within 7 calendar days of receiving our return instructions. Claims may be closed if requested merchandise is not returned within that period.

After verifying a production or manufacturing problem, we will provide an appropriate resolution, which may include:

• An expedited replacement
• A reprint
• A refund

For an approved defect or production-error return, 2DayBanners.com will cover the required return shipping cost.

Incorrect Orders or Shortages

If your shipment contains the wrong product, an incorrect quantity, or is missing part of the order, please contact us within 7 calendar days of delivery.

Please provide your order number and, when applicable, photographs of the merchandise and shipping package. We may also request information from the package label or packing materials to help verify the shipment.

Once verified, we will arrange an appropriate replacement, correction, or refund at no additional cost to you.

Custom-Printed Products and Buyer’s Remorse

Most products sold by 2DayBanners.com are custom manufactured and printed specifically for your order.

Because custom-printed products cannot normally be resold, we do not accept returns for buyer's remorse, including situations where:

• You change your mind after the product has been produced
• You no longer need the product
• You ordered the wrong size, quantity, material, or options
• Information or artwork supplied or approved by you contains an error
• You approved a design or proof and later decide you would like it changed

This does not limit your ability to make a claim if the product is damaged, defective, produced incorrectly by 2DayBanners.com, or otherwise eligible under this policy.

Return Shipping Costs

There is no return shipping charge to the customer for an approved return involving damaged, defective, incorrect, or improperly fulfilled merchandise.

When a return is required, we will provide instructions for returning the merchandise.

Custom products that are not defective or incorrect are generally not eligible for return.

Refunds

Approved refunds are issued to the original method of payment.

For approved late-delivery claims involving a refused shipment, the refund may be processed once carrier tracking confirms that the shipment has been refused or is being returned to sender.

For merchandise that must be physically returned for inspection, the refund will be processed after the returned merchandise has been received and the claim has been approved.

After we issue a refund, your bank, credit-card company, or payment provider may require additional time for the credit to appear on your account.

Exchanges

Because our products are custom printed, we generally do not offer traditional product exchanges.

If we made an error or the product is defective or damaged, we will normally resolve the issue through a replacement, reprint, or refund rather than an exchange.

How to Start a Return or Claim

To request a return, replacement, refund, or report a problem with an order, contact 2DayBanners.com customer service within the applicable time period shown above.

Please have your:

• Order number
• Name or company name
• Description of the problem
• Photographs of the product or shipping damage,

available so we can resolve your request as quickly as possible.